Shipping & Orders
All orders placed Monday-Thursday usually ship out from our warehouse the next business day (holidays excluded), pending product availability. All orders placed Friday after 12PM CT, as well as on Saturday or Sunday, will usually ship out on Monday.
We are only able to ship within the US to the 48 contiguous states. In addition, we are unable to ship to PO Boxes, APO, or FPO addresses.
FedEx is our shipping carrier. Once your order has shipped, you will receive an email confirmation that will include the FedEx tracking number for your package.
If you decide to refuse any shipments from Urnex, you will still be responsible for the full cost of your merchandise, including the shipping cost incurred.
Order Issues & Returns
Urnex does not accept returns, or changes to orders that have already shipped, but if there is an issue with your order please contact us via email at firstname.lastname@example.org or over the phone 888-886-5655.
Urnex will contact you via email or phone if any part of your order is currently out of stock or if additional identification is needed for payment authorization.
Our business hours for responding to inquiries are Monday-Friday 8am – 4pm CT, holidays excluded.
As we are not enrolled in a tax exempt program, we are unable to accept tax exemption certificates for orders placed with us. We also do not have the ability to refund tax after an order has been placed. We apologize for any inconvenience this may cause.