Effective June 14, 2018
Our Site is intended for use by our customers, prospective customers, vendors, and their respective employees and agents to obtain information about Urnex Brands, LLC and our products and services.
The web servers that serve our Site may gather certain navigational information about where visitors go on our Site and information about the technical efficiencies of our Site and services. In the process of gathering navigational information, anonymous information may be collected that will provide information regarding your use of our Site. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. Examples of anonymous information may include information about your Internet browser, domain type, service provider, and IP address information collected through tracking technologies (see “How We May Collect Your Information,” below, for additional information regarding our use of tracking technologies) and aggregated or de-identified data.
In order to operate our Site and provide you with information, products and services that may be requested by or of interest to you, we may also collect and retain Personal Information. “Personal Information” refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our “Contact Us” forms, account set-up, and enrollment forms or similar online fields. Examples of Personal Information may include your name, postal address, e-mail address, telephone number and demographic information (e.g., zip code, hometown or gender).
We may also collect location information, which means information that may be collected by certain mobile applications and that identifies your physical location. This information may be collected from your device’s location-aware features when you request certain services that are dependent on your physical location.
Information You Provide to Us
We collect Personal Information from you or about you when you provide this information to us directly. For example, we may obtain Personal Information when you request information, products or services from or otherwise interact with us. We may also gather Personal Information through your access to certain web pages or your accounts online, as well as your asking questions through our “Contact Us” section. Personal Information that we may collect about you through online interaction includes information that you input or provide to us through such access, such as your name, mailing address, e-mail address and other contact information. We may also collect data resulting from your activity on our Site, such as transaction information or page views. We collect this data in order to provide the information you seek about our products to keep your coffee and espresso machines clean.
Your IP Address
Like most websites, each time you visit any Site, we may automatically collect your IP address and the web page from which you came. In order to administer and optimize our Site and to diagnose potential issues with our Site, we may use your IP address to help identify you and to gather broad demographic information about you. We may also supplement this information with traffic information that is collected automatically when you visit our Site, and with information acquired from our joint marketing partners or other third parties.
We may use a browser feature known as a “cookie.” A cookie is a piece of data stored on the computer that runs an Internet browser and is commonly used to store information about a consumer’s online activities, including information such as the content or advertisements that a consumer views or the pages a consumer visits within a particular website. It can contain information about you, your computer, your browser, your session, the websites you visit, and other information about you or others who use, or have used, the computer or browser you use to access the Internet. Cookies are used for record-keeping purposes: the stored information can be retrieved by our website server when you return to our Site. This allows us to personalize or regulate the use of our Site, and it also permits us to automate the access and data entry functions of our Site (e.g., login information), and to tailor the appearance or presentation of our Site to your preferences or interests. The cookies we use, if any, are not linked to any Personal Information while using this Site unless you have given us permission to link Personal Information to one or more cookies. Please note that you give us that permission any time you register on this Site, use or conduct a transaction through this Site, or identify yourself or the computer you are using through this Site.
Most (if not all) browsers permit you to disable or reject cookies. Many browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please refer to the help screens or manual for your browser. If you set the browser to reject cookies, you may not be able to access our Site or use its full functionality For example, if you opt to reject cookies, you may need to re-register with us every time you visit our Site. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. Your continued use of our Site reflects your consent to allow additional cookies to be placed on your computer.
Pixel Tags, Web Beacons, Clear GIFs and Other Similar Technologies
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can identify the type of computer and browsing software you use and the address of the website from which you linked to the Site. We may use clickstream data as a form of non-Personal Information to anonymously determine how much time visitors spend on each page of the Site, how visitors navigate throughout our Site, and how we may tailor our Site to better meet the needs of visitors.
We (or our hosting provider) may collect traffic information from visitors for statistical analysis and Site improvement. When you access our Site, we (or our hosting provider) may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We (or our hosting provider) may use this information to analyze trends, administer sites, track users’ movements in the aggregate, and gather demographic information for aggregate use. We (or our hosting provider) may review this information to better understand overall trends and determine what kinds of content are popular with and useful to users .
Location Tracking on Devices
Your device, particularly a mobile device, may transmit information to us about your location when you request information from our Site. We may use that information to improve the Site or the products and services we provide to you.
Information Other Websites Collect from You
Our Site may integrate plugins, widgets and other features from various social networks, including:
These features allow such social networks to place cookies on your browser and collect certain of your personal information, which may include your name and personal social network account information. These other features are operated solely by the respective third parties and their service providers, and not by Urnex Brands. You should carefully read the privacy policies of each applicable social networks before you decide to use such functionalities and features.
We may use your Personal Information to help us improve our product and service offerings, improve our Site’s functionality, process queries on our Site, contact you when necessary in connection with products or services you accessed or inquired about via our Site, provide you with account login credentials, and send you information, offers and other promotional materials from us and selected third parties. We may use information about our users’ activities and usage of our Site in anonymous, statistical or aggregated form (i.e., in a form that does not enable the identification of a specific user) to operate our Site, improve the quality of our Site, enhance your experience, create new services and features (including customized services), change or cancel existing content or services, and for further internal, commercial and statistical purposes. We also may use anonymous, statistical or aggregated information collected on our Site (e.g., in a form that does not enable the identification of a specific user) by posting, disseminating, transmitting or otherwise communicating or making available such information to users of our Site to our service providers or other third parties.
We may use your e-mail address to provide customer service information or answer your questions and requests. We may also occasionally send you our e-mail updates, notifications or other information about our products and services or about the products and services of our affiliates. We will include information in each commercial e-mail that allows you to opt out of receiving future communications.
If you provide us with your phone number, you may receive telephone contact from us for customer service purposes or to assist us in responding to your requests and questions. We may retain this information for business and marketing purposes and to help us with future requests from you. We may occasionally use your phone number to contact you with updates or other promotional information about our products and services or those of our affiliates in which you may be interested. We may also make your Personal Information available to our affiliated companies to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
We may use demographic information to tailor the Site and communications to the interests of our users. We may share such anonymous, aggregated (grouped) demographic information with our advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. If you consent to have us share, or we are otherwise allowed to share, your Personal Information as described herein, then the demographic information that we provide to third parties may be linked to your Personal Information so that such third parties will be able to know about your demographic information on a non-anonymous basis.
We may also provide your Personal Information and other information that you have provided to us through the Site to other companies (“Agents”) that provide services to help us with our business activities, such as to host or maintain our Site; for data processing services; to provide website or data security; to provide operational, analytical or reporting services; or to provide technical support . In connection with providing those services to Urnex Brands, an Agent may have access to your Personal Information. Such Personal Information will be treated as private and confidential by such Agents, and will not be used for any purpose other than as Urnex Brands authorizes, and it will not be disclosed by the Agents to any third party.
We may disclose your Personal Information when required by subpoena, court order or other legal process, or if we have a good-faith belief that disclosure is necessary to (a) comply with any applicable federal, state or local law or regulation, (b) assist government enforcement agencies, (c) investigate, prevent or take action in connection with suspected or actual illegal activities, (d) investigate suspected or actual violations of Urnex Brands’ rights, (e) protect the rights, property or safety of Urnex Brands and its customers or employees, or others, (f) investigate and defend against any third-party claims brought against Urnex Brands or (g) protect the security and integrity of our Site.
We reserve the full and unrestricted right to use and disclose anonymized information and aggregated information or publicly available information that has not been combined with nonpublic Personal Information for purposes including, but not limited to, our internal use and research.
We may supplement the information we receive from you with other information we receive from third-party sources or clearinghouses. Thus, information we obtain through the Site may be intermingled with and used in conjunction with information obtained through sources other than our Site, including both offline and online sources.
We are the sole owner of the user information collected through our Site. We may collect information from users at several different points on our Site.
You may establish a unique user name and password (“Credentials”) while completing a registration process for certain portions of the Site. It is your responsibility to safeguard and protect your Credentials and to monitor use of these Credentials for all purposes. You accept all responsibility for maintaining the security of your Credentials and for all utilization of the Site via your Credentials, with or without your knowledge or consent. You agree to (a) immediately notify us of any unauthorized use of your Credentials or any other breach of security; (b) ensure that you log out and exit completely from your account at the end of each session; and (c) notify us immediately if you have lost your Credentials or wish to terminate your access or have your Credentials changed.
Urnex Brands will take reasonable precautions to protect Personal Information provided to us through the Site from loss, misuse, unauthorized access, disclosure, alteration and destruction. Urnex Brands has put in place appropriate physical, electronic and managerial procedures to safeguard and secure such Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Our security and privacy policies are periodically reviewed and enhanced as necessary.
While we strive to undertake reasonable and necessary efforts to secure Personal Information provided to us through the Site, even such security measures do not guarantee the security of all Personal Information, and Urnex Brands cannot guarantee that the Personal Information it collects, uses and retains will be protected in all circumstances, including those beyond Urnex Brands’ reasonable control.
Particularly sensitive information may be encrypted. You can usually tell whether encryption is being used by noting the “locked” or other status indicator on the browser you are using. If the browser you are using does not indicate that the session is secure (e.g., by displaying a lock, a key or a similar icon), you should assume that the connection is not secure and that third parties will receive the information shared by you and us during that part of the session.
Your information may be transferred to and maintained on computer networks that may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
For the purposes of any applicable law regarding notification of persons whose Personal Information was, or is reasonably believed to have been, acquired by an unauthorized person, any required notification may, where permitted by law, be made by the use of e-mail, telephone, fax or mail (including a notice printed in an available area of a bill or statement) or by posting a notice on the Site. The specific means used is up to us, and we will use our best judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as an e-mail address, physical address, telephone number, etc.), we will use the latest available address in our records. YOU AGREE TO THIS MEANS OF NOTIFICATION.
We may send to you updates and service announcements about our Site, but you may not un-subscribe or opt not to receive such announcements, since such announcements contain important information.
If your Personal Information changes or if you have reason to believe that your Personal Information, as we maintain it, is incorrect and you are unable to change your Personal Information by logging into your account, you may contact us using the information provided below, and we shall accommodate all reasonable requests for such changes. Note that some information may be changed only by contacting the administrator of the Site. Moreover, if you are located in the European Economic Area ("EEA"), you may also have the right to:
1. Request information about how your personal data is being used;
2. Request a copy of your Personal Information we have collected;
3. Request that we correct or erase your Personal Information;
4. Withdraw your consent to the processing of your Personal Information;
5. Lodge a complaint with a supervisory authority if you feel we are using your Personal Information unlawfully;
6. Personal Information portability;
7. Object to our use of your Personal Information, including automated decision making based solely on automatic processing, including profiling, which legally or significantly affects you.
We recommend that users who no longer wish to receive promotional materials or have their information provided to third parties opt-out of such communications by logging into their accounts and modify their account settings, since users may have chosen to receive promotional materials in the account registration process. If you are still receiving promotional materials 30 days after modifying your account settings, you may contact us directly, using the information below to opt out of receiving such communications or having information shared. We will use commercially reasonable efforts to make any changes you request. Our compliance with such requests may involve batch processing and other processes that take 30 days or longer.
You may additionally opt out of receiving e‑mail communications by using the opt-out instructions included in an e‑mail you may have received from us.
Use of our Site is strictly limited to individuals of legal age in the jurisdictions in which they reside. If you reside in the United States, you must be at least eighteen (18) years of age to use our Site.
Urnex Brands will not knowingly accept any information from an individual under thirteen (13) years of age. In compliance with the Children’s Online Privacy Protection Act (“COPPA”), any information that Urnex Brands may receive from any individual who is reasonably believed to be under the age of 13 will be deleted. If you are under the age of 13, please do not provide any Personal Information through the Site. If you are under the age of 13 and have already provided Personal Information through the Site, please have your parent or guardian immediately contact us using the information below so that we can remove such Personal Information from our files.
Urnex Brands, Inc.
700 Executive Boulevard
Elmsford, NY 10523
Attn: Privacy Officer