Find answers to Frequently Asked Questions about Urnex products.
Urnex General
Who is Urnex Brands, LLC.?
Why is machine maintenance important?
What is descaling?
Why do I need to clean and descale?
Why should I not use vinegar to descale my machine?
What is a Safety Data Sheet (SDS) and where can I find them?
What is NSF-Certified?
What is OMRI-Listed?
Can I contact Urnex Brands, LLC For other questions or feedback?
Urnex Professional
Why is machine maintenance important?
Why do I need to clean and descale?
How often should I clean my commercial brewer?
How often should I clean my commercial espresso machine?
What is Grindz™ Grinder Cleaner, who developed it and why?
How was Grindz™ Grinder Cleaner tested?
How often should I clean my Grinder?
Why is Grindz™ more effective than rice for my grinder?
Can I use Grindz™ on a fully automatic espresso machine?
How does Grindz™ Grinder Cleaner work?
Is Grindz™ Grinder Cleaner a chemical?
How do I use Grindz™ Grinder Cleaner?
What happens if I use a setting other than medium with Grindz™ Grinder Cleaner?
Will Grindz™ Grinder Cleaner remove flavored coffee oil?
Why should I use Grindz™ Grinder Cleaner regularly?
When I use Grindz™ Grinder Cleaner, I am left with a lot of white dusty particles in my doser. How do I get this out?
How should Grindz™ Grinder Cleaner be stored?
Is Grindz™ a concern for those with gluten allergies?
What ingredients are used in your products? Are SDS pages available?
Are Urnex® products hazardous?
What is the shelf life of Urnex Products?
What are the different types of tablets offered by Urnex?
Urnex Household
Who is Urnex Brands, LLC and what is the difference between their professional and household products?
What is the difference between cleaning and descaling?
Why should I buy Urnex Descaling Liquid vs. vinegar to descale my machine?
Why can't I use dishwasher detergent on my coffee machine?
How often should I clean my home brewer?
How often should I clean my espresso machine?
Can I use Urnex® Brand Products on aluminum?
Why use Urnex Grinder Cleaner?
Why was Urnex Grinder Cleaner developed?
How does Urnex Grinder Cleaner work?
How often should I clean my grinder?
Is Urnex Grinder Cleaner a "chemical?"
Why use Urnex Espresso Machine Cleaning Tablets?
Can I eat or drink Urnex Espresso Machine Cleaning Tablets?
Why use Urnex Coffee Machine Cleaning Powder?
What is the difference between Urnex Coffee Machine Cleaning Powder and Urnex Coffee Machine Descaling Powder?
Why should I clean my Keurig® K-Cup® Brewer?
How often should I use the CleanCup™ K-cup Cleaning and Descaling products?
Can I use CleanCup™ Cleaning Cups on any Keurig® machine including the Keurig 2.0?
I don’t have a Keurig® K-Cup® Brewing System, but I have a Keurig® Vue®, Keurig® Rivo®, Starbucks® Verismo™, Tassimo®, Nespresso®, Flavia®, or other single cup coffee brewer. Can I use CleanCup™?
I have a Keurig® brewer with a single-use water reservoir. How much descaling liquid should I use?
What are the ingredients of CleanCup™?
Where can I buy CleanCup™ products?
Can I buy CleanCup™ wholesale?
Puro Professional
How is Urnex Brands, LLC connected to Puro?
Why is machine maintenance important?
Why do I need to clean and descale?
Who was Puro created for?
When and why did Puro Caff become part of Urnex?
Is Puro the same formula as Cafiza?
How often should I clean my espresso machine?
How often should I clean my commercial brewer?
Why should I clean my grinder?
Is the dust that develops when I use Puro Grinder Cleaning tablets harmful?
What is NSF and what products are NSF-Certified?
What is OMRI and what products are OMRI-Listed?
What are the different types of tablets offered by Puro?
Full Circle Professional
How is Urnex Brands, LLC connected to Full Circle?
Why is machine maintenance important?
Why do I need to clean and descale?
How often should I clean my commercial espresso machine?
How often should I clean my Grinder?
I use rice to clean my Grinder. Why should I buy Full Circle Grinder Cleaner?
What makes Full Circle products sustainable?
What ingredients are used in Full Circle products?
Should I worry about the presence of BPA in the bottles Urnex uses to package Full Circle Brand products?
Where can I get a Safety Data Sheet for a Full Circle Brand Product?
What are the different types of tablets offered by Full Circle?
Full Circle Household
How is Urnex Brands LLC, connected to Full Circle?
Why is machine maintenance important?
What is descaling?
What is the difference between cleaning and descaling?
I have heard vinegar is an effective descaler. Why do I need a specialty coffee cleaner?
What makes Full Circle products sustainable?
What ingredients are used in Full Circle products?
Can I use Full Circle Brand Products on all of my coffee equipment?
Can I use Full Circle on my percolator?
Should I worry about the presence of BPA in the bottles Urnex uses to package Full Circle Brand products?
Where can I buy Full Circle products?
Can I buy Full Circle™ wholesale?